With a sense of trepidation we bring you the latest iPhone 5 potential scandal to hit the internet. iPhone 5 bend-gate. We have already seen reports of the iPhone 5 arriving with minor damage to the aluminium banding and bezel, but this time its a little different.
Sweeping the Apple forums are reports of the iPhone 5 bending, literally bending. It’s questionable as to whether these are arriving bent with some showing more damage than one would expect, and a couple not looking particularly bent until you put them flat on a table (as can be seen in the video below) or whether users are inflicting damage accidentally, or just trying to get some attention. Whilst we expect the latter it does raise some interesting questions.
With a handset made with an aluminium core bending is of course a potential issue. As a soft metal it is possible to bend Aluminium, but what is interesting from the forum reports is that some users are simply stating that the bend developed on its own over time. In one extreme case the front glass panel has become unclipped from the band, with the band bending backwards.
On all of the reports the location of the bend is located just by the volume down button. The taller screen on the iPhone not only provides a better viewing and browsing experience, but also makes the iPhone a little less pocket friendly. We ask ourselves whether this could be a result of putting the new iPhone 5 in tight-fitting jeans or trousers and simply sitting down. The pressure of the jeans holding the iPhone against your thigh could potentially cause the handset to bend.
We have not experienced any of this ourselves, and are intrigued to hear from you if your iPhone has bent, and what Apple has done about the situation. It appears so far Apple have switched out handsets suffering from this issue if they deem it wasn’t caused by the user. This is one we will definitely be monitoring. If your handset is affected send us an email or tweet @tekcoreuk and we will add your view to the article.
Below is a gallery of affected iPhones gathered from the sources noted at the end of the article.
We’ve been receiving multiple photos and messages regarding users in a similar situation. Check out the new images above from reader Scott Hale.
Reader Henry Rodriguez has also been in touch today stating that he is also suffering from the iPhone 5 bend issue. It was not received bent, but in just 10 days of use and being in his front pocket it is now showing the same signs as the ones in the gallery. Apple have told Henry in this case that it has been caused by the user and therefore not covered by warranty – although they did offer a replacement handset for $200.
Dutch reader Dave has also been in touch stating that after a few days using his new iPhone 5 his is now suffering from the bending issue. After taking it back to the reseller, and having it sent to Apple they have stated that it must have been caused by falling/pressure damage and is not covered under the warranty – again Dave has been offered a replacement at a slightly lower cost than RRP.
We’ve had yet another report of this very same issue, with a new image posted in the gallery above. This is one story that definitely does not want to die down. Reader @Frankie_Ice7 has got in touch today regarding his iPhone 5 bending. It has bent in the exact same place as the others in our gallery above. Apple has offered a replacement for $240.
It’s been over one month since the publish date of this post, and we have received even more reports from users with the iPhone 5 bending issue.
Reader Aman has reached out and shared his experience. The iPhone has bent as shown in the supplied photo in our gallery above. As he bought the phone in India, he is being told that he must pay $350 to replace it.
It seems the go-to response from Apple is that they are offering a replacement handset for a seemingly standard cost. Unfortunately, this may be the only resolution to this issue we are going to see.
Whilst it’s clear in all of these images there must have been an amount of force to bend the iPhone, the concern with this issue is whether the combination of the Aluminium core, and taller display make the iPhone 5 more prone to bending over previous models.
If you are suffering with this problem be sure to get in touch, and thanks to those who have so far.
We have reached out to Apple for a comment regarding #bendgate and have yet to receive a response.
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